Go to the bookstore

Go to the bookstore and look at how many bookshelves are filled with books trying to explain how to work the devices. We don’t see shelves of books on how to use television sets, telephones, refrigerators or washing machines. Why should we for computer-based applications? Donald A. Norman

A successful argument for

A successful argument for a government manufacturing policy has to go beyond the feeling that it’s better to produce ‘real things’ than services. American consumers value health care and haircuts as much as washing machines and hair dryers. Christina Romer