Our attitude towards others
Our attitude towards others determines their attitude towards us. Earl Nightingale
Customer Experience
To listen closely and
To listen closely and reply well is the highest perfection we are able to attain in the art of conversation. Francois de La Rochefoucauld
Customers don’t expect you
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. Don Porter
The single most important
The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you. Derek Sivers
A brand not responding
A brand not responding on Twitter is like hanging up the phone on customers. With millions watching. Dave Kerpen
When dealing with people,
When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion. Dale Carnegie
The customer is not
The customer is not always right. Chris Pine
It applies in any
It applies in any business. Shoemakers should be run by shoe guys, and software firms by software guys, and supermarkets by supermarket guys. With the advice and support of their bean counters, absolutely, but with the final word going to those who live and breathe the customer experience. Passion and drive for excellence will win … Read more
At SAP, we see
At SAP, we see a dream for a simpler world, for a simpler SAP, and for a simpler customer experience. Bill McDermott
Your most unhappy customers
Your most unhappy customers are your greatest source of learning. Bill Gates