In the world of
In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away. Douglas A. Warner III
Customer Support
Customers don’t expect you
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. Don Porter
It’s much harder to
It’s much harder to provide a great customer service than I would have ever realised. It’s much more art than science in some of these other areas and not just about the facts but about how you are conveying them. David Yu
Software: These programs give
Software: These programs give instruction to the CPU, which processes billions of tiny facts called bytes, and within a fraction of a second it sends you an error message that requires you to call the customer-support hot line and be placed on hold for approximately the life-span of a caribou. Dave Barry
The entire customer or
The entire customer or user experience – from raising awareness, to buying a product / taking action, to getting customer support – is going digital. Colleen Jones
Loyal customers, they don’t
Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you. Chip R. Bell
Your most unhappy customers
Your most unhappy customers are your greatest source of learning. Bill Gates
The longer you wait,
The longer you wait, the harder it is to provide outstanding customer service. Bill Davidow