Service Excellence

In the world of

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In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away. Douglas A. Warner III

Customers don’t expect you

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Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. Don Porter

Your most unhappy customers

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Your most unhappy customers are your greatest source of learning. Bill Gates

The longer you wait,

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The longer you wait, the harder it is to provide outstanding customer service. Bill Davidow

Well done is better

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Well done is better than well said. Benjamin Franklin

Excellence is an art

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Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit. Aristotle